Assistant Service Manager
Job No:
15624
Location:
Clayton, VIC
About the Organisation
After more than 60 years in the business, Macfarlane Generators is the big name in the generator game.
Established in 1949, Macfarlane Generators today specialises in the supply, installation and servicing of new used and refurbished generator sets for industrial, commercial, domestic and recreational applications.
The Melbourne-based national operation offers a comprehensive range of power generation equipment from small portable power units to complete power houses equipped with the latest technology.
Macfarlane Generators helps it clients pick the right power generator, solar power or wind power to suit all of their power generation needs.
About the Opportunity
Due to continued growth, MacFarlane Generators has a fantastic opportunity for an enthusiastic and motivated Assistant Service Manager to join its team!
Reporting to the Field Service Departments Manager, this position is not to be construed as a desk job and it is expected that this person will spend considerable time in the field ensuring that field service work is performed to a high standard and customers are satisfied. You will support service staff and where possible develop further field services work and other work opportunities for the company.
Within this varied role, some of your more specific duties will include:
- Assisting and ensuring that the Field Service Department is operational and contactable at the commencement of business each day;
- Assisting and ensuring that the Field Service Staff are planned ahead of time for each days operation;
- Assisting and ensuring that material and plant where required are obtained in advance for the Field service staff. i.e. filters, oil, load banks, fuel trailers etc;
- Assisting and ensuring where possible in the planning of projects, Field Service Staff can start and finish their day on their projects, company policy is not "to start and finish at the workshop" refer company memo's;
- Assisting and ensuring as stated above that the company's, Field Service work is performed to the best possible standard and manner, that the paper work on each project is completed correctly on the project and submitted to the office on time for invoicing; and
- Assisting and ensuring, that as many service projects are on "templates" that these templates are maintained, any new projects are to have a new template produced.
In order to be successful for this position it is a mandatory requirement that you have an 'A' Grade Electrical Mechanics Licence issued by 'Energy Safe Victoria', and Power Generation experience would be an advantage.
The company is looking for an individual with excellent communication skills (both verbal and written) and you will have the ability to discuss and negotiate with existing and potential customers and manage both Electrical and Mechanical Trades Persons.
Organisational skills, great attention to detail and a high level of motivation are also important and you will be enthusiastic, active and be prepared to attend promptly and efficiently to field service requests and requirements and to direct a field service team of approximately six plus trades persons.
This is a position where common sense, commercial reality and flexibility apply as many customers have very little knowledge of the equipment they have and you must be prepared to have the Field Service Department after hours mobile phone on for customer emergencies as required by the Services Manager.
Finally you will live locally to Clayton and have a knowledge of Melbourne metro and the Victorian country areas.
Please note that Macfarlene Generators operates a non-smoking policy.
Macfarlane Generators has an outstanding reputation for looking after its employees. It offers first class training, opportunities for career development and full staff support.
You will enjoy a great salary of $65,000 per annum (negotiable based on experience and qualifications) plus super, company commercial vehicle, mobile phone etc. Working a 40 hour week, you will be able to achieve a desirable work/life balance!